Whether you know it or not, there are many processes taking place in your business every day. Whenever someone serves a customer, launches a marketing campaign, or walks into a weekly meeting, they are following a process. If you read our recent post, The Inefficient Well-Oiled Machine, you understand the importance of making sure your processes are efficient.
Every action that your employees take in their day to day work needs a process assigned to it. Processes should be documented and published. This way, if an employee leaves unexpectedly, others can pick up where they left off by following their processes.
What Do Efficient Processes Do?
An efficient process allows you to provide value to your customers without using excessive company resources. The processes surrounding your products or services with the highest profit margins are likely your most effective ones.
If a process isn’t profitable, it’s time to find a way to fix it or cut it out entirely. Any actions your employees are currently taking that don’t provide value to a customer should be examined and either improved or removed.
Employees often forget to think efficiently during their day to day tasks. Having someone who is not typically responsible for a process take a look at it with fresh eyes usually leads to a more efficient way to do things.
How to Remain Efficient
Today’s word is more dynamic than ever before. Technology is improving, software is advancing, and people are investing in ways to work smarter, not harder. It’s essential to foster an environment that utilizes workers’ skill sets and gives them the autonomy to make changes to inefficient processes.
If you reward your employees for making improvements to processes, they will have the motivation to pay closer attention to what they are doing and make continual improvements. Plus, they will have more time to do more elsewhere.
Spending long hours in meetings discussing processes and possibilities can be crippling, and be just as costly as sticking with old, inefficient processes. Go after the lowest hanging fruit first. Then train your employees to improve their own processes and track what happens. Take action as quickly as possible.
Efficient processes create a profitable business, motivated employees, and happy customers.